CUSTOMER SERVICE POLICY

Our customer service team is dedicated to delivering a seamless, transparent and supportive shopping experience for every customer purchasing sunglasses and optical frames on our website. We aim to address your concerns, answer product‑related questions and assist with order‑related matters in a professional and helpful manner throughout your entire shopping journey.

Order Processing & Shipping

All orders will be processed within 1‑3 business days after successful payment. Every order qualifies for free shipping. Standard delivery normally takes 6‑12 days to arrive at your destination. All transactions on our site are completed in USD. Please note that expedited shipping service is not available at this time. Once your package leaves our facility, delivery timelines are subject to carrier handling.

Return & Refund Service

We offer a 60‑day return policy for eligible items. You may submit a return request within 60 days upon receiving your goods. All returned products must remain in original condition. After we receive and inspect your returned merchandise, refunds will be issued within 5‑10 business days. Refunds will be processed back to your original payment method.

Product Support

If you have questions about sunglass features, optical frame sizing, frame fitting or prescription‑ready frame usage, our support team is ready to offer guidance. We provide information about product specifications to help you make suitable purchasing decisions. We do not provide professional optometry advice; for precise prescription parameters, please consult a local optometrist.

How To Contact Us

For any questions about orders, shipping, returns, product details or other customer service issues, please visit our Contact Us page. You can find our support email and available contact channels on that page. All service inquiries will be reviewed by our support team.

This policy serves as our general customer service guideline to keep your online shopping straightforward and reliable.