REFUND POLICY

We aim to deliver a satisfying shopping experience for all customers purchasing sunglasses and optical frames from our store. This policy outlines our refund‑related terms, procedures and expectations for your reference.

Eligibility for Refund

Refund requests are available for items returned within our 60‑day return window. Products must be returned in their original, unused condition with all original packaging intact. Items that are damaged, worn, altered or missing original accessories due to customer use will not qualify for a full refund.

Refunds apply to the product purchase amount. Since all orders enjoy free shipping, shipping costs will not be deducted or reimbursed separately. All refund calculations are processed in USD.

Return and Refund Process

Before sending back goods, you need to initiate your return request. Once we receive and complete the inspection of your returned items, your refund will be processed within 5‑10 business days.

Refunds will be issued back to your original payment method. Please allow additional processing time handled by your payment provider for funds to show up in your account. We are not responsible for delays caused by third‑party payment institutions.

Non‑Refundable Scenarios

Custom‑modified products, items damaged by improper personal use, and goods outside the 60‑day return period are not eligible for refunds. If you receive defective or incorrect items, please reach out for support before sending returns.

Shipping Notes

Our orders are processed within 1‑3 business days after payment confirmation, with standard delivery taking 6‑12 days. Expedited delivery service is not offered. Delivery time frames are estimated and cannot be used as grounds for refund requests unless you receive damaged or wrong merchandise.

Get In Touch

If you have any questions about refund eligibility, return steps or refund progress, please visit our Contact Us page for support channels.